The safety of customers and employees is our highest priority
As the world faces an unprecedented health crisis, Europcar Channel Islands has put special measures in place to provide our valued customers with a safe and flexible travel experience.
A 20-point vehicle hygiene check, accredited by the RAC, is carried out between each rental. We use a specially formulated sanitiser in all our vehicles which conforms to British Standard EN1276.
Personal protective equipment (PPE), including face masks, visors and gloves are worn by all our staff and Plexiglas screens have been installed at our rental desks to protect customers and staff alike.
A hand sanitization station is available on site at all our rental locations.
We follow stringent cleaning and disinfection procedures for public and ‘high-touch’ areas.
It is our priority to protect all members of your family, regardless of age. Therefore, all of our child and booster seats are regularly fumigated. The manufacturer of the product we use advertises 99.99% of all virus and bacteria elimination (including COVID-19).
We are constantly monitoring the information shared by the World Health Organization and our local governments concerning advice on how to help reduce the spread of COVID-19.
We advise all our customers to stay updated on the latest developments from the States of Guernsey for travel and health advice during this period.
If you or anyone in your party have driven or been passengers in one of our rental vehicles and have tested POSITIVE for COVID-19, or are displaying symptoms, it is imperative that you contact us immediately by calling +44 (0)1481 239511.
Cancelling or making changes to your booking
- If you purchased cancellation protection at the time of booking and are unable to honour your booking prior to the collection date Europcar Channel Islands will refund all rental charges except the cancellation protection fee. Alternatively, we can put your booking on hold for a period of up to 24 months from your original collection date.
- If you did not purchase cancellation protection at the time of booking you will be entitled to a refund in line with the cancellation charges detailed on our Terms & Conditions page, or a change of date to your reservation for up to 24 months free of charge.
- The advantage to customers rescheduling rather than cancelling their booking with Europcar Channel Islands is that we will supply the same group of vehicle for the same duration of hire at the same cost. This guarantees no extra charge on your future booking which will be held at 2020 rates.